March 2014
M T W T F S S
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Code of Principles

The Code of Principles applies to all activities and situations relating to the provision of information, advice and guidance for learning and work at westonworks. The Principles are interdependent and the Code is designed to be applied in its entirety.

Impartiality

Information advice and guidance should be impartial. Providers should be able to demonstrate any claim that they offer an impartial service, or declare any factors which might limit the impartiality of the service offered to the individual. This includes provision reflecting the vested interests of the provider and or the provision of incomplete information on opportunities for learning and work.

Confidentiality

The process should be confidential and this should be made clear to the individual. Personal information should not be passed on what without the individual’s prior permission. Any limitations on this should be made absolutely clear at the earliest possible stage.

Client focused

The process should be focused on the needs of the individual whose interests are paramount.
Equality of opportunity
Equality of opportunity should underpin all aspects of provision, including the activities and behaviors of the provider, and the opportunities to which the process leads. Providers should be able to demonstrate how they provide equality of opportunity.

Transparency

The process itself should be open and transparent. Providers should explain in clear language appropriate to the individual how they will deliver the service and any links they have to other agencies and services.

Accessibility

Services should publicise, promote and make the delivery of support accessible to any eligible user. This includes stating target clientele, availability and other relevant arrangements clearly, in appropriate languages, locations and publications. It also includes removing any physical and cultural barriers for users in the target group.

Equality of Opportunity Policy

Everyone using our service will be given equal respect and fair treatment. It is our policy to ensure that no one receives less favourable treatment on the grounds of age, disability, gender, marital status, race or nationality, religion, sexuality or economic and social background.